Effective Date: August 17, 2025
Website: www.ehair.ma
Email: contact@ehair.ma

Welcome to Ehair. By accessing and using our website (www.ehair.ma) and purchasing our products, you agree to the following terms and conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all sales of products (natural rosemary oil, massage & infrared devices) made through our website.
By placing an order, you agree to be bound by these terms.
We reserve the right to update or modify these terms at any time.

2. Orders

All orders are subject to availability and confirmation of payment.
We reserve the right to refuse or cancel an order if fraudulent activity is suspected.
Once your order is placed, you will receive a confirmation email with details.

3. Pricing & Payment

All prices are listed in Moroccan Dirhams (MAD) unless stated otherwise.
We accept Cash on Delivery (COD) and other payment methods specified on our website.
Prices may change at any time, but confirmed orders will not be affected.

4. Shipping & Delivery

We deliver throughout Morocco (and internationally if specified on the website).
Estimated delivery times are provided but may vary depending on location and logistics.
Any delays caused by courier services are beyond our control, but we will assist you in tracking your order.

5. Product Guarantee

Our oils are 100% authentic and distilled from pure Moroccan rosemary.
Each order comes with a 6-month guarantee certificate.
If you do not notice results after 6 months of consistent use (according to instructions), you may be eligible for a refund (see Refund Policy).

📦 Refund & Return Policy

At Ehair, customer satisfaction is our priority.

1. Eligibility for Refunds

You are entitled to request a refund within 6 months of purchase if you have used the product consistently as per instructions and did not notice any results.
Proof of purchase (order confirmation, guarantee certificate) is required.
Refunds are only applicable for products purchased directly from www.ehair.ma.

2. Returns

For damaged or defective items, please contact us within 7 days of delivery with photos of the product.
Products must be returned in their original packaging (for defective/damaged claims).

3. Process

Contact us at contact@ehair.ma with your order details and reason for refund/return.
Our support team will review your request and provide instructions.
Approved refunds will be processed within 7–14 business days, to the original payment method (or via bank transfer if COD).

4. Exclusions

Refunds will not be granted if:

The product was purchased from unauthorized resellers or non-official sources.
The product was misused, altered, or damaged due to customer negligence.
The request is made after the 6-month guarantee period.

6. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Always follow the instructions provided with the product.

7. Contact Information

For questions regarding these Terms & Conditions or Refund Policy, please contact us:
📧 Email: contact@ehair.ma
🌐 Website: www.ehair.ma